Undevco Design Payment Policy and Procedure

New Customer Accounts

New customers who cancel their accounts within 5 days from the commencement of service will receive a complete refund of hosting fees.
The $25 new account setup fee is non-refundable.

Web Site Design Refund Policy
The "Web Site Design Policy" applies to Web Site design services managed and provided by Undevcol. These policies refer to any web site
design and construction project regardless of where the site is eventually hosted or when the site design is initiated.

Project Scoping and Definition

Projects over $1500

Customers who order new web site design or existing web site re-design meet with a project manager to assist them in developing a written specification
for the web site project. Documentation provided by the Undevco project manager includes project scope, features, design detail, fixed price, and projected schedule.
There is a $250 charge for this project definition and price proposal service, $125 of which is payable in advance. This payment is non-refundable.

Projects under $1500

Customers who order a new web site design or existing web site re-design valued at less than $1500 shall meet with a web site designer to develop a verbal
understanding of the scope and direction of the design effort. If the designer agrees that the work can be accomplished for less than $1000, a price proposal is
agreed upon and signed by the customer and the project manager. The proposal and contract will list the features of the site and the price quote.

There is no charge for this project scoping and price proposal service, and therefore, no possibility of any refund.
Secondary consulatation if needed will be charged at the rate of $100 per hour.

Project Agreement and Down Payment

If the customer decides to proceed, a down payment is collected before beginning design on the project. The down payment is intended to pay for the cost of
developing project documentation and performing preliminary design. For smaller projects the down payment is 75%. For larger projects, the down payment is 25% to 33%.

The down payment on web site construction is non-refundable.

Progress Payments and Payment on Completion

Following the decision to proceed, a design, or set of alternative designs is developed for review and approval. Upon design approval, subsequent steps including layout,
navigation, and site construction will continue. As site construction continues on larger projects, progress payments are requested.

Progress payments and the final payment on a web site design job are non-refundable.